Digital accessibility of smart cities - tourism for all and reducing inequalities: Tourism Agenda 2030

Purpose There is widespread agreement that the tourism sector should address issue of sustainability. The purpose this study to analyze digital accessibility cities awarded as European Capitals Smart Tourism for their innovative, accessible and sustainable practices by Commission. Design/methodology/approach An analysis level 50 uniform resource locator (URL) was undertaken. followed international evaluation requirements World Wide Web (W3C). Findings results show none official pages analyzed obtained 100% in relation requirements. main factors pose barriers communication interaction were identified. Practical implications paper encourages smart destinations overcome challenge matching both dimensions obtain barrier-free information ensure are inclusive line with Agenda 2030 (sustainable development goal [SDG] 11). Originality/value concept all receives special attention sector, notion reflected UN SDGs. However, has not been extensively cohesion between physical dimension. research tends focus on experiences within destinations. This introduces a new insight into key accessibility, which can promote destination choice influence experience.